Pronto is committed to connecting businesses through our array of digital services, including web applications and browser extensions. Our Privacy Policy provides detailed information on our handling of personal data, including its usage, sharing, and the rights available to you. We prioritize transparency in our data processing practices and have endeavored to ensure this policy is both clear and accessible. For any questions regarding privacy, please contact us at contact@prontohq.com.What is the scope of this Privacy Policy? This Privacy Policy applies to the processing of personal data by Pronto (“Pronto”, “we”, “us”, or “our”) across all services offered, including access to our website and other online services (collectively, the “Services”), as well as through integrations such as browser extensions, or use of our Services through API or other integrations.
This policy covers the following key areas: Our Commitment to Privacy: Pronto is dedicated to respecting and protecting your privacy, ensuring the confidentiality and security of your personal data when you use our Services or when your information is included within the business profiles we make available to our users. Scope of Policy: This policy extends to all users of our Services, whether you are accessing Pronto’s website, using our Services as a registered user, appearing in our database as a Business Profile, or visiting as an unregistered Visitor. It also explains our practices when we provide our Services to clients and when we process personal data obtained from public sources or third parties. Data Processing and Your Rights: We explain the basis on which we collect, use, and disclose your personal data, ensuring compliance with all applicable data protection laws. Pronto, acting as a data controller, outlines why our processing of your data is lawful, who we may share your information with, and how we use that information. Contacting Us: If you have any questions or comments about this Privacy Policy, we provide contact details for you to reach out to us. This Privacy Policy is under regular review, with the latest version reflecting our current practices and legal obligations. By using Pronto’s Services, you acknowledge the practices and policies outlined in this document.
What personal information does Pronto process? Under the General Data Protection Regulation ("GDPR"), there is a clear distinction between the roles of “Controllers” and “Processors” of personal data. A "Controller" is responsible for determining the purposes and means of processing personal data, whereas a "Processor" processes personal data on behalf of the controller, following the controller’s instructions. Pronto operates in both capacities, as detailed below, adhering to the legal requirements for processing personal data as mandated by the GDPR.
As a "Controller," Pronto processes data in several scenarios:
Website Visitation (Visitor Data): When individuals visit Pronto's website, the company tracks usage, including pages visited and session duration, utilizing information such as IP addresses, geolocation, browser types, and website usage history. Cookies may be employed for tracking across sessions. Pronto justifies this processing on the basis of legitimate business interests, retaining the data for no longer than 14 months post-collection.Account Creation (Account Data): For users creating a Pronto account, the company collects email addresses, full names, phone numbers, and payment/billing addresses, where applicable. This data facilitates access to services, enables business relations, account authentication, and communication about services and updates. The legal basis for processing Account Data is contractual necessity, with data retention until users opt to delete their accounts, subject to specific exceptions detailed in the policy.Webinars and Newsletters: When users register for Pronto webinars or subscribe to newsletters, Pronto collects names and email addresses, relying on user consent for processing. Data is retained as necessary for the intended purpose.Service Usage (Usage Data): Pronto monitors service usage through its sites, API, and add-ons, logging requests and collecting data on feature usage, user feedback, geolocation, payment information, and browser details. This data supports user experience enhancement and fraud prevention, with a retention period of 3 months.
User Support (Support Data): When users contact Pronto’s support, the company processes usage data, names, contact information, subscription details, and account data as necessary to provide support. This data is retained for up to 6 months post-account deletion or 9 months for non-logged-in user interactions.Public Web Data Collection (Profile Data): Pronto crawls public web pages to gather professional profile data, operating under legitimate business interests and storing this data as long as it remains publicly available or until removal is requested.
As a "Processor," Pronto manages data in several contexts, including:Account Management and Data Enrichment: Pronto processes account settings, profile information, and enrichment tasks on behalf of users, retaining this data as long as the user account remains active.
Contact Management: Users can manage contact lists, with Pronto processing personal information for as long as the user’s account is active.In situations where Pronto acts as a Processor, the company processes personal data as instructed by its clients, who are the Controllers responsible for ensuring lawful processing and handling data subject rights requests under applicable laws. Pronto's obligations as a Processor are outlined in agreements with its clients and are guided by this policy.This consolidated policy reflects Pronto's commitment to data protection and privacy, detailing its roles and responsibilities in processing personal data under GDPR, ensuring transparency and compliance in its operations as both a Controller and Processor.Your rights and choices You have the following rights in relation to the personal data that we hold about you:To access your personal data, and some related information as described in the section below "Know if we have information concerning you and what that information is." In particular, you have the right to obtain confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and the following information:If you're in our database;
Exactly what data we hold;
The purposes of the processing;
How long the data will be kept;
On what legal bases the data has been processed.
To require any inaccurate personal data to be rectified, completed including by means of providing a supplementary statement. If you’re a Pronto User, you can log in to your Pronto account and update your information.
To require us to delete the personal data in certain circumstances provided by law;
To require us to restrict or block the processing of your personal data in certain circumstances (when processing is restricted, we can still store your personal data, but may not use it further);
To obtain from us your personal data, in a structured, commonly used and machine-readable format in certain circumstances. Further, you may have the right to require us to transmit your personal data directly to another person where it is technically feasible to do so;
To object to our use of your personal data for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal data (and require them to be deleted) in some other circumstances;
Where we are processing your personal data based on your consent to such processing, to withdraw your consent at any time.
Service providers helping us manage your data When Pronto engages third-party service providers in its capacity as a data processor for Pronto Users’ personal data, the GDPR calls these providers sub-processors.
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How do you contact us? If you have questions about this policy or to exercise your rights, write to us at contact@prontohq.com. If you have any concerns about our use of your personal information, you can make a complaint to us at contact@prontohq.com.